Straight Answers, Fast

Stuck Now? National Casino Contact Answers In Minutes

Reach live chat, e-mail or phone around the clock, and someone answers in minutes rather than days.

Get Help Now Licensed and independently audited

Paid out today

537,100 NZ$

3,715 Playing now

Anjouan licensedALSI-235044, regulated since 2013

11-minute average payoutNZ$52M processed weekly

256-bit TLS encryptionCertified by BMM Testlabs and eCOGRA

Fastest Route

Which Way Gets Me A Person Quickest?

No queue guessing: each channel below states what it handles and how long a reply takes.

Start A Chat

Best for a locked bonus or a payment stuck mid-flow. Chat answers in about five minutes, around the clock, every day of the year.

Start Chat

A Reply You Can Keep

Best for documents, statements and anything you want in writing. Write to [email protected] and an answer lands within four hours.

Write To Us

Ring The Desk

Best for a card that will not go through or a withdrawal you want talked through. Call +64 9 659 8010 in NZST and wait about three minutes.

Call Now

Reading This At Midnight

Local Numbers, Local Hours

Everything here is set for New Zealand players, so no converting times or hunting for a local number.

How To Reach Us

New Zealand phone+64 9 659 8010

Support time zoneNZST

LanguagesEnglish, German, French, Finnish, Norwegian

E-mail[email protected]

Who Watches

Supervisory authorityAnjouan Offshore Finance Authority

If Play Bites

Gambling helpGambling Helpline New Zealand

Before You Ask, After You Wait

Support moves quickest when nothing has to be chased, so gather this first.

Your registered e-mail address
Your account username or player ID
Reference numbers for deposits or withdrawals
Screenshots of the error or screen
Date and rough time of the problem

National Casino Directories

Send It To The Right Desk

After this table you will know exactly which inbox takes your question and where complaints end up.

Your Account

General support[email protected]

Document checks (KYC)[email protected]

Money Matters

Deposits and withdrawals[email protected]

Other Requests

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Six Facts

Behind The Slots Sits A Named Company

Reading this settles who runs the casino, under what licence, and where a written query lands.

The Company

Legal nameNational Casino LLC

Company number251162 (Anjouan)

AddressHombo Road, Mutsamudu

Licence Terms

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-235044

Written Contact

Support e-mail[email protected]

A Calmer Place To Land

Last night's play still sitting badly this morning? Support staff at National Casino handle accounts, not habits. For the habit itself, three New Zealand organisations listed below work separately from any casino and give their help free, without judgement, and without reporting back to us.

Gambling Helpline New Zealand. Trained counsellors answer day and night for anyone in New Zealand worried about their own play or someone else's.

The Problem Gambling Foundation of New Zealand. Free counselling and public education across the country, with specialists who work through the reasons behind heavy play.

Multi-Venue Exclusion Programme. Lets a person step away from licensed venues and casinos in a chosen region under one agreed arrangement.

Full article

Seven Timings

No Closing Time, Just Different Speeds

At half past midnight or halfway through a Friday, these are the waits you can plan around in New Zealand.

Live Chat

Chat hoursAvailable around the clock

Chat first replyFive minutes

All times shown inNZST

E-mail

E-mail address[email protected]

E-mail replyFour hours

Phone

Phone number+64 9 659 8010

Phone waiting timeThree minutes

National Casino Complaint Path

Take It To Support First, Then Higher

National Casino follows a set order on disputes, and knowing it keeps a stalled answer from stalling you.

What Do I Send First?

Start with live chat or [email protected] and describe what went wrong, with dates, amounts and any reference numbers. Never share your password, because staff will not ask for it.

National Casino Ticket Number

Ask the agent for a ticket reference in the same conversation, then keep the e-mail reply that follows. That number and that message are your record if the matter carries on.

A Request For Review

If the outcome still feels wrong, send the whole thread to [email protected] and ask for a review by a senior team member. State plainly what you want resolved.

Where Do I Go Next?

Should the internal review leave you unsatisfied, you may take the matter to the Anjouan Offshore Finance Authority, which licenses National Casino. Bring the reference and the written replies with you.

National Casino Support Basics

Get The Short Answer First

Straight answers, because our people would rather you asked than guessed.

trustWhat languages can I speak to support in?+

By the time your evening starts in New Zealand, support is already answering in English, German, French, Finnish and Norwegian. The team is multilingual rather than translated by software, so a question about a payment or a bonus lands with someone who reads it properly the first time.

trustWhat if I want my account closed for good?+

Ask live chat to close it and the account is shut before you log off, with any balance dealt with under the usual terms. If you want it reopened later, our people review that request rather than promising it, and one account per player still applies.

trustDo I need a special reason to request my data?+

Yes, a copy of your personal data is yours to ask for, and deletion follows where the law allows it. Send the request from your registered email address to [email protected] and the team confirms what they hold and what must stay on file.

trustWhat if the first reply does not solve my problem?+

Say so on the same thread and it moves up to a supervisor, which is how most disagreements end quickly. If the outcome still leaves you unhappy, [email protected] takes it formally, and after that you may take it to the Anjouan Offshore Finance Authority.

trustWhy can I reach a person at three in the morning?+

Nothing closes: the desk runs around the clock, including weekends and public holidays, on NZST. Whenever you write from New Zealand, someone is on shift rather than an answering service, which is why a chat typically reaches a person inside five minutes.

trustCan I get help without giving my login details?+

Share your registered email address and the last four digits of a payment method you used, and that is enough to find you. Nobody here needs your password, and a request for it means you are not speaking to us.