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Responsible gambling at National Casino: limits you set first

You play only from 18+, and every account holds deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a deposit limit

Anjouan licensedALSI-235044, regulated since 2013

Before you play

Your first questions, answered

Short lines, checked facts: the way National Casino keeps play a pastime with a cost.

Minimum age18+

RegulatorAnjouan Offshore Finance Authority, ALSI-235044

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Built-in protection

Choose the ceiling before you start

Everything below already sits in your National Casino account, waiting for you to switch it on.

Cap what goes in

A ceiling on what you put in, set before a session rather than after a loss; switch it on whenever play starts to feel automatic.

Set the bottom line

This tool tracks what a session costs you and stops the spending at a figure you chose earlier; reach for it if losses start to sting.

Before the hours slip by

A gentle prompt lands while you play, so a short break becomes a real one; turn it on when evenings at the screen run long.

Is stopping easier than trimming?

Closing the door on your own account for a stretch, this tool removes play entirely rather than trimming it; use it when stopping is the better answer.

A prompt instead of a surprise

A reminder that appears during play to show what time has passed and what has gone, without judgement; switch it on for any session you play.

Quick setup

When you want a fixed ceiling

Four plain moves take you from the profile menu to a limit you can see.

Open your profile menu

Open your profile menu from the home screen. Check it holds your own verified details before you touch any figure.

Find the limits area

Inside, look for the responsible gambling area. It gathers deposit limits, loss limits, reminders and exclusion in one place.

Which ceiling are you after?

Pick the tool that matches your plan: money in, money lost, time, or a full break. Each one asks for a figure or a period.

Saved, then seen again

Save the change, then reopen the section to confirm your new limit displays. A screenshot helps if you later queried it.

When it stops being a game

Reaching out costs nothing, and nobody is told

Most people worry a call will cost money or get back to someone they know. It does neither.

Gambling Helpline Aotearoa

A free, confidential line for players and for relatives, answered at any hour, with texting if talking feels like too much. New Zealand based. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support through clinics across the country, open on weekday mornings and afternoons, with a text option for people who prefer it. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for anyone who gambles and for families: signs of harm, practical pointers, and a finder for support close to home. safergambling.org.nz

A rest for a day, or a longer step away

Can I take a short break? A pause pauses play for hours or days and is set in your account before doubts creep in. While it runs, the account stays open but play is closed to you. It suits a week that has turned into three.

A line you set while clear. Closing access for a long stretch is a self-exclusion, arranged inside your account. It means no play for the whole period, and it is not lifted early. Reaching for it while calmer makes the decision stick.

No national register. New Zealand has no national self-exclusion register, so the account itself is where you close the door. The account exclusion holds across the platform, and the problem gambling helpline can talk you through what comes next.

Under-18 barriers and family support

How old must I be? Registration asks how old you are, and the 18 and over rule is checked before the account opens. Your profile documents are also reviewed before a first withdrawal leaves.

Site blocks on shared devices. Filtering software on a shared phone or laptop can hide gambling sites from everyone who uses it. Set those blocks through the device's own parental controls and tell the household they exist.

Who can relatives call? Start with a calm talk about what you have noticed, not about blame. If the worry stays, the Gambling Helpline Aotearoa answers on 0800 654 655 around the clock.

Signs that play has turned into strain

Early noticing is the whole point: the earlier you name it, the lighter the fix. A deposit limit or a pause is not an overreaction, it is the first step, set while things are calm rather than after a loss.

If more than one of these sounds like your week, it is worth acting on.

Playing past the time you planned
Chasing a loss with another deposit
Hiding your play from someone close
Borrowing to keep playing
Feeling flat when you are not playing
Spending money meant for bills
Promising yourself a stop you break

Answers that protect you

What changes before play and after it

You will know exactly how a pause, a limit and a closure behave here.

Why do I need to prove my age before I can play?+

Age and identity checks come before activation, so no account is opened for anyone under 18. Upload one proof of identity, as the same section asks, and play stays closed until the check clears. Review here takes about 67 hours.

Is there an email I can use to shut my account down?+

Yes. Write to [email protected] from your registered address and ask for permanent closure; the team handles the request with you directly. Setting a long self-exclusion in the account reaches the same result, and it starts at once.

If I take a short break, what actually stops while it lasts?+

A pause freezes play without ending your account, so deposits and games stay shut for the days you chose. Balances and details remain as they were, and play opens again by itself when that spell runs out.

Where do I go later if I want a different deposit figure?+

The same limit section in your account holds the change, so nothing has to be reinstated by hand. Your new figure takes over once you save it, and only you can set it in the account.

Can I ask for my self-exclusion to be lifted before it finishes?+

No. The period you pick runs to the end, with no early release, so choose a stretch you are comfortable holding. That firmness is the point: it keeps the decision out of reach on a hard day.

Does excluding myself here stop me joining other casino sites?+

No. The exclusion applies inside your National Casino account, and New Zealand keeps no national register for casinos. If you want cover across the market, tell the Gambling Helpline Aotearoa team on 0800 654 655, who is free around the clock.